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About the Project

In the Democratic Republic of Congo, LINC partnered with Mercy Corps on the DFID-funded $57 million IMAGINE project, leading a five-year M&E component tracking social capital and accountability for public utility service provision among local actors engaged by the project.

LINC’s Organizational Network Analysis (ONA) methodology facilitated an understanding of formal and informal networks for collaborating, resolving issues and influencing decisions related to water and sanitation service provision at the local, municipal, provincial and national levels. LINC conducted the following analyses over the course of the engagement:

  • Baseline Report (2016). Completed in the summer of 2016, the baseline report presented a series of findings and recommendations to be incorporated into the design, monitoring and evaluation of interventions undertaken by the IMAGINE project in Goma and Bukavu municipalities.
  • Mid-Term Report (2018). A mid-term network analysis looking at relationships among the IMAGINE team members was conducted in 2018. The results from this SNA were aimed at identifying how well the various members of IMAGINE were collaborating.
  • End-line Report (2019). A follow-up ONA of the same actors included in the baseline was conducted in 2019 at the program’s conclusion to discern changes to the networks in Goma and Bukavu that have taken place over the life of the program. Using ONA as an M&E tool helped the IMAGINE team to answer the question “How has Goma/Bukavu’s formal and informal network for collaborating, resolving issues and influencing decisions related to water and sanitation service provision changed since the IMAGINE Project began in 2015?”

Network map of relationships in the public service sector of Bukavu, DRC


LINC’s analyses captured the following impacts of the IMAGINE activity:

  • Improved coordination in the governance sector
  • Improved coordination between water sector service providers
  • Effective collaboration among IMAGINE partners
  • More localized governance, and greater local ownership of water and sanitation service management
  • Stronger network of community-based organizations
  • Shifts among “powerful” and “neutral” actors towards partnerships with “weak” actors

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